Managing Director of Devon Contract Waste (DCW), Simon Almond, has thanked the PurGo Software Team at VWS Software Solutions Ltd for working around the clock to get the company back up and running after a fire destroyed its recycling centre on 1 March 2017.
DCW switched to PurGo waste management software last year to manage the scheduling of collections, the collection & recording of data, admin and billing. After the fire the PurGo team worked all weekend to retrieve and rebuild customer databases and collection details, and this enabled DCW to continue its services with little if any disruption.
Simon Almond, Managing Director, DCW said: “I can’t thank VWS and the PurGo team enough. They pulled out all the stops so that we could get up and running by Monday. It was such a test for them and they passed with flying colours. I’m delighted to say the business is operating as usual. They were good before but this surpassed all my expectations and I doubt any other company would have been this helpful.”
“I can’t thank VWS and the PurGo team enough." - Simon Almond, Managing Director, DCW
PurGo was created by VWS Software Solutions Ltd, closely associated with Vehicle Weighing Solutions Ltd (VWS), the UK’s leading force in vehicle onboard weighing, wheeled bin weighing and axle overload protection. A powerful round management tool, PurGo uses in-cab PDAs for scheduling, optimisation, routing, exception reporting, live vehicle location and activity reporting.
Customers pay a monthly subscription for the use of the software that includes the support service should they need it.
Andy Mirecki, Managing Director, VWS Software Solutions Ltd: "We were all shocked and devastated to hear about the fire at Devon Contract Waste but at the same time we understand how crucial it is for the businesses to be able to use their operational systems every day. It felt natural to pull all our resources in and reinstate the PurGo system as soon as possible and that's what we did over the weekend. We are glad that our efforts have been recognised by Simon and his team and we wish them all the best in reinstating their damaged site."
Over 100 fire fighters were called to the scene in Marsh Barton, Exeter on 1 March and the premises sustained extensive damage. DCW is now using its transfer station site to process waste. It will be at least 12 months before the premises at Marsh Barton will be back in action.