Background

Humphreys Waste Recycling is a family-run business on Anglesey that’s been serving the local community for years. They’re well known in the area for their recycling technology, advanced picking lines, and their proud achievement of hitting zero-to-landfill.

But like a lot of growing companies, success brought new headaches. The team was drowning in paperwork. Job sheets for skip hire and wheelie bins were all done by hand, bin locations were tracked manually, and invoices were cobbled together from spreadsheets. It worked at first, but as the business grew, it started to feel like they were running just to stand still.

Their days were often a whirlwind of paperwork. It was time-consuming, occasionally prone to errors, and quite honestly, stressful. They knew they couldn’t keep growing if they didn’t find a better system.

That’s when they came across PurGo.

Solution

What stood out straight away was that PurGo wasn’t just another piece of business software, it was built for waste and recycling companies like Humphreys. From the first day, it started making a difference.

Scheduling, which used to be one of the biggest daily struggles, suddenly became simple. All the jobs were on one screen, and planners could assign tasks to drivers in seconds. Routes were automatically optimised, cutting down on wasted fuel and wasted time. It wasn’t just more efficient, it made the whole process feel calmer and more under control.

Real-time tracking changed things for both staff and customers. The office team could finally give accurate updates instead of vague guesses. Drivers got clear instructions and smoother routes, which meant less back-and-forth on the phone. And customers loved the portal. They could log in, see their own account history, and even run reports without having to call the office.

Then came invoicing. What used to take days now takes minutes. PurGo automatically generates invoices based on completed jobs, accurate, on time, and with far fewer mistakes. Not only did it save the team from endless admin, it also improved cash flow.

Another big plus was sustainability. With PurGo taking care of the admin, the Humphreys team had more time to focus on their recycling targets and keeping to their zero-to-landfill promise. Having proper data and reporting made it easier to track progress and stay on top of their goals.

And because PurGo is modular, it grew with them. What started as a scheduling tool is now supporting the entire business, from the office team to drivers to customers. They’ve been able to take on more work without adding extra admin staff, which is no small win.

The support from VWS Software Solutions made a big difference too. Training was clear and practical, and the team always had someone to call if they needed help.

Results

Today, things at Humphreys Waste Recycling look very different. Scheduling is smooth, with live updates keeping everyone in the loop. Drivers, planners, and office staff are all on the same page. Customers have more control and fewer reasons to pick up the phone.

Invoicing has gone from dreaded task to quick tick-box job. Cash flow is stronger, and disputes are fewer. The whole operation feels lighter, faster, and more professional.

Most importantly, the business can grow without being held back by admin. They’ve been able to handle more work, with the same team, while keeping their family-run, personal approach.

Cai Humphreys, Operations Director at Humphreys Waste Recycling summed it up: “PurGo has helped us become more efficient, more organised, and more professional. It’s freed up time, improved cash flow, and allowed us to scale without losing our personal touch.”

For Humphreys, PurGo isn’t just a system running in the background. It’s part of the team.