Privacy Policy

This privacy policy sets out how we, VWS Software Solutions Limited (company registration number 9343472) whose registered office is at at Unit 5 Southview Park, Marsack Street, Caversham, Reading, RG4 5AF, uses and protects your personal data.

This website is not intended for children and we do not knowingly collect data relating to children.

Our company complies with GDPR and as such we value your personal information and security. We assure you that any data we hold regarding you (your personal information) will be the subject of the General Data Protection Regulations 2018. As a company, we are committed to upholding the Data Protection Principles in the interest of protecting personal data from being collected or shared inappropriately. By reading this Privacy Policy, we hope you feel confident that we work hard to live up to your expectations.

Who should read this Privacy Policy?

This Privacy Policy is relevant for anyone visiting our website, using our services, or otherwise interacting with us.

By responding you are agreeing you have read, understand, and accept our Privacy Policy as follows:

What information do we hold?

Information is known as “data”, “We” means VWS Software Solutions Ltd (the Data Processor and Data Controller) and “you” are the “Data Subject”.

From your initial enquiry via our website, we will hold the following personal data about you:

  • Your Name
  • Your email address
  • Any detail you choose to include in your enquiry.

No data will be received or stored until you have opted-in by forwarding your verification email.

When you purchase goods and services from us the personal data we process may include:

  • Your name
  • Your home and / or work address, email address and / or phone number
  • Your job title
  • Your payment and delivery details including invoicing and delivery addresses
  • And / or any other information you provide
  • We will hold and process your company data for contractual and/or legitimate reasons.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
  • Usage Data includes information about how you interact with and use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Why do we need this?

If we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this policy. We will use the information you choose to give us to:

Respond to your enquiry

Otherwise engage with you whilst forming a contract for goods or services with you

We may require further details from you before we are able to offer a quotation or services. We will contact you by email or telephone and may, with your consent, gather further relevant detail.

How do we get the data?

We do use cookies on our website but do not collect any data without your express knowledge and consent. Personal data which identifies you will be given to us by you or your appointed representative.

What do we do with this data?

We value your privacy; all data provided is treated as confidential and is protected using suitable physical and electronic protection methods. We will only use the information you provide for the express purpose of responding to your enquiry and / or otherwise interacting directly with you; to administer your account and to provide products and services you have requested from us.

If necessary, some of your data may be shared with Third Parties who have Legitimate Interest, such as geographical location to suppliers or manufacturers, in order to calculate the most accurate quotation in terms of performance and price; or delivery of goods etc.

We may also share your personal data with:

  • Our professional advisors which may include, but is not restricted to, auditors, banking corporations and external accountants
  • Utility companies and the like
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We will keep your personal data secure and only store it for as long as is necessary to fulfil the purposes we collected it for including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

You can ask to stop sending you marketing communications at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We do not engage in telesales marketing, nor do we pass any information to marketing companies.

Your Legal Rights

You have the right to request, at any time, confirmation of the personal data we hold for you and how this has been processed (commonly known as a “subject access request”). Requests should be directed to For the Attention of the Data Controller.

You have the right to request that all your personal data held by us is deleted. Such a request can be sent by post or email. We will confirm deletion or explain the lawful reasons why we cannot action this request within 14 days of receipt.

You have the right to request that we amend any personal data we hold for you if you have reason to believe it is incorrect. Such a request can be sent by post or email. We will confirm rectification or if not possible, explain the legitimate or lawful reasons why such a request cannot be actioned within 14 days of receipt. Further info can be found at

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated


You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Links to other websites

Our website may contain links to other websites of interest to you.  Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and cannot be held responsible for their privacy statements. We strongly recommend you exercise caution and look at the cookies policy and privacy statement of each website.